Terms and conditions

Check-in and Check-out

– Check-in must be done between 16:00 and 00:00. Any check-in outside these hours must be agreed in advance, through direct contact.
– Check-in that does not take place until 22:00 will be treated as a no-show, granting us the right to charge the booking as such.
– For legal and security reasons, the details of all occupants of each space will be registered, and they must be accompanied by an identification document with a valid photograph upon check-in.

– Under no circumstances should the maximum number of occupants foreseen be exceeded.
– Check-out must be done by 11am on the day of departure.

Confirmation

– Reservations made directly on our website will only be accepted as confirmed after payment using the methods available for this purpose. After confirmation of payment, you will receive an email indicating the booking confirmation.

Payment

– We are only responsible for payments referring to the services we provide directly, with reservations on other platforms or partners (indirect reservations), subject to their regulations.
– All payments for accommodation and other services can be made via bank transfer or MBway.
– For payments by bank transfer, the customer will receive an email with an IBAN for transfer and an email indication to which they must send proof to confirm the respective reservation.

– For payments by MBway, the customer will receive an email with the telephone number to make the payment and confirm the respective reservation.
– The request for an invoice with a taxpayer number must be made upon payment, by sending an email with the request and indicating the respective number, name/designation and address.

Cancellation

– Reservation can be canceled up to 48 hours beforehand, without penalty.
– No cancellations will be accepted after check-in.
– In case of premature departure, the customer will not be entitled to any refund.
– Changes to original reservations are subject to availability and prices charged on the desired dates, but will not entail any administrative/management fees.
– If the need arises to cancel the reservation due to the accommodation’s responsibility, as long as the reason for the cancellation does not come from the respective guest, he will have a full refund of the payments made so far. From that moment on, there will be no further responsibilities to the guest arising from such cancellation.

Pets

– Pets are not allowed on site.

Usage Rules

a) Noise/Inappropriate behavior
 1. As a matter of respect and understanding for the inhabitants of the area where the accommodation is located, special attention is required to minimize activities that may cause noise that may disturb people, between 10 pm and 8 am.
 2. If the behavior of the Client or any of the members of his/her group during the stay is considered inappropriate and likely to cause danger or disturbance to others, Casa da Travessa reserves the right to immediately cancel the reservation. In these situations, there will be no compensation or refund.
 3.Casa da Travessa also reserves the right to cancel future reservations for that same customer.

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b) Access to accommodation through Casa da Travessa
 Casa da Travessa, or another element designated by it, will have the right to enter the accommodation, during the Client’s stay, in order to carry out cleaning work (if necessary or at the Client’s request), repairs or other work necessary. The Client will always be informed of the date and time of entry of any external element.

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c) Responsibility of Casa da Travessa
 1. Casa da Travessa will be responsible for ensuring the proper conditions of hygiene, cleanliness and security of the accommodation.
 2. Casa da Travessa will not be responsible for personal belongings that may disappear within its premises.
 3. Casa da Travessa does not assume any responsibility for loss of data provided by the Customer in the event of electronic transmission of payment data, being only liable in the event of negligent action.
 4. The Casa da Travessa will not be liable to the Client in the event of delay in making the room available if there is force majeure. Force majeure reasons will be those that make it impossible or more difficult to provide the room, such as strikes, roadblocks, natural disasters, accidents in the room or in the accommodation.

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d) Duty of Notification
 In the event of theft, property damage, fire, flooding or other damage to the accommodation room, the Client must immediately inform Casa da Travessa and do everything to help resolve the situation in question.

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e) End of stay
 Casa da Travessa has the right to end the stay if the Client does not pay the amount due, as well as if the Client exhibits any behavior that affects the good coexistence, peace of mind or hygiene.

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f) General Provisions
 The Terms and Conditions regulate the Client’s stay at Casa da Travessa. The nullity of one or more of the previous provisions does not affect the validity of the remaining provisions. The invalid provision will be replaced by the valid provision, the closest to the commercial and legal intentions of the parties, or if this is not possible under the Portuguese legislation in force.

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To settle any disputes, the jurisdiction of the District of Caldas da Rainha is determined as competent, with express waiver of any other.